Returns

What is your online returns policy?

· If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Please complete the returns request form first, which in turn you will be issued with a returns authorisation number, please DO NOT return any items without this.

· We are not responsible for the return shipping costs of the items.

· Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been opened or used or are not in original condition.

· Please ensure you enclose a completed returns form with your order.

· Ensure your return is well packaged, and meets all the conditions outlined below.

· Please mark ‘Returned Goods’ clearly on the outer packaging of your parcel.

· Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery/Courier (at your own expense).

· Enclose the completed Returns form with your goods, and return to the following address:

Returns Department

Inverallan Limited – Pet Treats Division
Unit 1A Castle Street Industrial Estate,
Alloa, Clackmannanshire
Scotland, FK10 1EU

Returns Terms and Guidelines

· All returned items must be unopened & unused

· We are not responsible for the return shipping costs of the items.

· All Items must be in original, resalable condition.

· Please make sure all returned items are well packaged, so as not to be damaged in the post.

· Please make sure all return packages are sent with a trackable, insured service.

· We cannot take responsibility for items damaged or lost in the return transit.

· Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

· Please refer to our Terms and Conditions for further information on returns.

How long will it be before I get a refund?

We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed.

I wish to Discuss my Return

Should you wish to discuss your return in the first instance, please use the Contact Form.

Returns Form

Click here to download your Returns Form

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